Navigating the Knowledge Base and reaching Velstrian support

Overview

The Velstrian Help Centre is designed to provide immediate answers for both suppliers managing bids and buyers managing procurement specifications.

Finding Articles & Searching

Use the live search bar at the top of any page to find articles by keyword (e.g., "ITT ingestion", "TOMs social value", "PPN 026", "credits", "RBAC"). Articles are organised into structured topics matching platform workflows:

• Getting started: Workspace initiation, organisation profiles, and first bid walkthroughs.
• Velstrian Bid: Tender parsing, evidence vault seeding, and cited drafting.
• Velstrian Buy: Requirement publishing, supplier evaluation packs, and moderation.
• Account: Billing, team seats, permissions, and UK data residency.
• Frequently Asked Questions: Common questions, pricing overviews, and policy facts.

Submitting a Ticket

If you cannot find the answer you need or require assistance with a complex procurement envelope, click Submit Ticket at the top right of the Help Centre or in your platform navigation. Our support engineering team will reply directly to your verified email.

Live Support

During UK business hours (09:00 - 17:00 GMT), you can chat live with our support specialists using the chat widget in the bottom right corner of this screen.